Privacy Policy

Effective date: April 1, 2026

This Privacy Policy explains how MyAdvocAI ("MyAdvocAI," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes information in connection with our website, forms, SMS workflows, support channels, and related services (collectively, the "Services"). By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information you provide directly, information generated through your interactions with the Services, and information received from third parties acting on your behalf. This may include names, phone numbers, email addresses, contact preferences, message content, support requests, device information, browser data, IP address information, usage logs, healthcare follow-through details, caregiver or family contact details, and other information you choose to submit.

2. Sensitive and Health-Related Information

Some information submitted through the Services may relate to symptoms, medications, appointments, discharge instructions, recovery status, or other health-related matters. We treat that information as sensitive. We may use it to operate requested services, support follow-through, maintain records, improve service quality, protect the platform, and comply with legal obligations.

3. How We Collect Information

We may collect information when you browse the website, submit a contact form, sign up for text messages, reply to a message, communicate with support, use linked workflows, or otherwise interact with the Services. We may also receive information from telecom vendors, analytics vendors, referral sources, caregivers, family members, or other persons who appear authorized to provide it.

4. How We Use Information

We may use information to provide and maintain the Services, send communications, process requests, coordinate reminders, personalize workflows, document support history, detect and prevent fraud or misuse, improve quality and reliability, comply with law, enforce our agreements, and protect the rights, safety, and property of MyAdvocAI, our users, and others.

5. SMS and Communications Data

If you communicate with us by text, we may process your phone number, message content, timestamps, delivery status, metadata, opt-in and opt-out history, and related logs needed to operate the texting program. We may retain records showing when consent was captured, how messages were sent, and whether opt-out instructions were used.

6. Cookies, Analytics, and Similar Tools

Our website may use cookies, pixels, local storage, log files, and similar tools to maintain sessions, remember preferences, improve performance, understand usage patterns, support analytics, and help secure the Services. You may be able to control some of these tools through your browser settings, though disabling them may affect functionality.

7. How We Share Information

We may share information with hosting providers, cloud vendors, telecom or SMS vendors, email providers, customer support systems, analytics vendors, security vendors, contractors, and other service providers that help us operate the Services. We may also disclose information to legal authorities, advisors, insurers, business counterparties, or other parties when reasonably necessary to comply with law, respond to legal process, investigate misuse, protect rights and safety, or complete a financing, merger, sale, reorganization, or similar business event.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, document consent, support audits, investigate incidents, resolve disputes, and comply with legal, contractual, operational, and regulatory obligations. Retention periods may vary depending on the type and sensitivity of the information and the context in which it was collected.

9. Security

We use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, misuse, disclosure, alteration, or loss of information. However, no website, cloud platform, mobile device, or SMS channel is completely secure, and we cannot guarantee absolute security. Messages may be visible to persons with access to your phone, lock screen, backups, or carrier systems.

10. Your Choices and Privacy Rights

You may choose not to provide certain information, though that may limit our ability to deliver the Services. You may opt out of many non-essential text communications by following the instructions in those messages, including replying STOP where available. Subject to applicable law, verification requirements, and legal exceptions, you may also contact us to request access to, correction of, or deletion of certain information.

11. Children’s Privacy

The Services are not directed to children under 13 for independent use. In some cases, adults may submit information concerning minors for caregiving or healthcare follow-through purposes. If we believe information was collected from a child in a manner that requires parental consent and that consent was not properly obtained, we may delete or restrict that information as appropriate.

12. Third-Party Links and Services

The Services may contain links to third-party websites, tools, or content. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their terms and privacy notices before interacting with them.

13. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our services, vendor relationships, business practices, or legal obligations. When we do, we will update the effective date above. If changes are material, we may provide additional notice through the website, SMS, email, or another reasonable method.

14. Contact

For privacy-related questions, requests, or notices, contact hello@myadvocai.com or call (484) 592-6805.